Drop in Email and Behavioral Text Sends

Incident Report for Wunderkind

Resolved

This incident has been resolved and sends are working as expected.
Posted Oct 03, 2024 - 19:38 EDT

Update

We are continuing to monitor the issue. It looks like email and text send volume is increasing.
Posted Oct 03, 2024 - 19:28 EDT

Monitoring

A deployment was rolled back and we are monitoring the result.
Posted Oct 03, 2024 - 19:22 EDT

Investigating

We are currently investigating an issue related to a drop in email and behavioral text sends.
Posted Oct 03, 2024 - 19:10 EDT
This incident affected: Email (Behavioral Email, Catalog Email) and Text (Behavioral Text).